For all return cases contact us prior to sending merchandise. We must issue a Return Merchandise Authorization (RMA#) to ensure the proper merchandise receipt and processing.
Contact Information for Returns
Company Name: Thank You Supply
Return Merchandise Mailing Address:
9043 Siempre Viva Rd #130
San Diego, CA 92154
(Returned merchandise must have RMA# displayed on exterior of package.)
Thank You Supply will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached.
Refunds and exchanges are not available on free promotional or sale items. Refunds and exchanges can be made 4 weeks from the date of purchase.
We recommend sending returns via registered post as we do not accept responsibility for lost items and do not pay return freight.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We do not offer exchanges for items purchased through our online store, only returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
We accept Visa, Mastercard, American Express and Discover.
If you are not satisfied with your Thank You Supply on-line purchase you may return the goods within 30 days of the original purchase date.
- Product must be returned unused in its original packaging.
- You will be credited for the purchase less outbound freight.
Return Claim Procedure
To return a purchase please follow the steps below
- Sign in to your account, click on the "view my orders" button and select the order you would like to return.
- Complete the online form and print one copy to include in the box with your Thank You Supply product in its original packaging.
- Pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. UPS, Federal Express). Thank You Supply is not responsible for products lost or damaged in shipping.
- We will contact you when we have received your goods to let you know the status of the return claim.